Return Policy

WOWindow Posters Return Policy

At WOWindow Posters, your satisfaction is our top priority. We strive to provide high-quality products that you’ll love, but we understand that sometimes things don’t work out as expected. Below is our return policy to help ensure a smooth and hassle-free process if you need to return an item.

Eligibility for Returns

  • Time Frame: You may return your WOWindow Posters purchase within 30 days of the delivery date for a full refund or exchange.
  • Condition: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
  • Non-Returnable Items: Certain items are non-returnable, including:
    • Custom or personalized products
    • Items purchased on final sale
    • Digital products or downloads

Return Process

  1. Initiate a Return: To start a return, please contact our customer service team at sales@wowindows.com with your order number and reason for return. We will provide you with detailed instructions on how to proceed.

  2. Return Shipping:

    • Customer Responsibility: The customer is responsible for the return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item without it.
    • WOWindow Posters Responsibility: If you received a damaged, defective, or incorrect item, we will cover the cost of return shipping. Please contact us immediately upon receiving such an item so we can rectify the issue promptly.

  3. Packaging: Repackage the item securely in its original packaging, including any accessories, manuals, or other items that came with it. Please include a copy of your receipt or proof of purchase in the return package.

Refunds

  • Processing Time: Once your return is received and inspected, we will notify you via email. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Partial Refunds: In certain situations, only partial refunds may be granted, such as for items that are returned in a condition different from how they were received.
  • Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.

Exchanges

  • Damaged or Defective Items: If you received a defective or damaged item, we are happy to provide a replacement at no additional cost. Please contact us with details and photos of the damage, and we will arrange for a replacement to be sent to you.
  • Exchange Process: If you wish to exchange an item for a different design or product, please follow the return process outlined above and place a new order for the desired item.

Late or Missing Refunds

  • If you haven’t received a refund within 10 business days of receiving our refund confirmation email, first check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [your email address].

Contact Us

If you have any questions or concerns about our return policy or need further assistance, please do not hesitate to contact our customer service team at sales@wowindows.com or 908-272-1011. We’re here to help!